Shipping policy

Please note: We currently ship to UK mainland only.

Dispatch. When your busy board is complete we will send you a picture to make sure you are happy with everything. Once you have replied, we will wrap and package your order securely and send you a tracking number. For all other orders, you will also receive a tracking number and dispatch notification.

Packaging. All packaging is biodegradable or recyclable. We use large bubble wrap, when needed, for protection. We also use cardboard to fill in any extra gaps in the box to ensure your item is secure in transit. Our boxes for for large busy boards are specially made to ensure they fit perfectly. 

Courier. We use UPS for large and medium parcels and 1st Class Royal Mail for small parcels and envelopes. If for any reason, you would like your order delivered on a certain day, please let me know when ordering and this can be arranged. 

Safety. You will receive a Safety Notice for certain orders, such as busy boards. This states everything you have read in the safety section. 

Queries or Questions. If you have any questions at all about delivery or queries upon receipt of your order, please email hello@teamfamily.co.uk or use the contact form and we will get back to you. 

Refunds and Returns. Please see our refund policy.